Frequently Asked Questions
Everything you need to know about our ethical homeware and artisanal collections.
What is the Nkuku philosophy on ethical production?
We are committed to working with artisans throughout the world who follow Fair Trade standards. Our products are handmade using sustainable, reclaimed, and recycled materials to minimize environmental impact.
How long will it take for my order to arrive?
Standard delivery typically takes 3-5 working days within the UK. For larger furniture items, our specialist two-man delivery team will contact you to schedule a convenient time slot, usually within 7-14 days.
What is your return policy for homeware items?
We offer a 28-day return policy. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund or exchange, provided the item is in resalable condition.
Why does my product look slightly different from the image online?
Because our products are handcrafted by artisans using natural materials, slight variations in color, texture, and size are to be expected. These unique characteristics are a testament to the handmade nature of our collection.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timeframes vary by location and will be calculated at checkout based on the weight and dimensions of your order.
How can I track my delivery?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link and reference number so you can monitor your parcel's journey to your door.